Shipping policy
At Nagelati, we believe shopping should feel easy, transparent and stress-free.
Below you’ll find everything you need to know about shipping, returns and refunds.
Shipping
We ship all orders from our warehouse within 1–2 business days.
Delivery times (Australia):
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Metro areas: 3–5 business days
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Regional areas: delivery times may vary slightly
Shipping costs:
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Free shipping on orders over $55 AUD
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Shipping costs for orders below the threshold are shown at checkout
Once your order has been dispatched, you’ll receive a confirmation email with tracking details.
Returns & Refunds
Change of mind
We offer a 30-day return policy for change-of-mind returns on unopened and unused items (excluding sale items).
To be eligible for a return:
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Items must be unopened and unused
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Items must be returned in their original packaging
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Return requests must be made within 30 days of delivery
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Faulty or incorrect items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
If your item is:
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Faulty
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Damaged
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Incorrectly supplied
you are entitled to a refund or replacement in accordance with the ACL.
In these cases:
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We cover the return shipping costs
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Proof of purchase is required
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Our team will guide you through the return process
Please contact our customer support before sending anything back so we can assist you quickly.
Money Back Guarantee
We want you to feel confident trying Nagelati.
That’s why we offer a Money Back Guarantee on one used nail set per order if you are not satisfied.
All other items in the order must remain unopened to qualify.
Full details are available in our Returns Policy.
How to start a return
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Contact our customer support team with your order number and reason for return
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We’ll review your request and provide return instructions
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Once your return is received and inspected, your refund will be processed
Refunds are issued to the original payment method and may take 3–5 business days to appear, depending on your bank or payment provider.
Need help?
Our customer support team is here for you.
If you have any questions about shipping, returns or your order, please don’t hesitate to reach out — we’re always happy to help.